Delivery & Returns

Delivery

You can expect your package to be shipped from our facility 1-2 business days after it is ordered. In some special cases, such as big release days or large sales/promotions, it may be 2-4 business days before your packages leaves our facility.

Domestic:
After the package is shipped, it should arrive at your address in 5-7 business days for First-Class, and 1-3 business days for Priority. If it has not arrived within the expected timeframe, you can contact us at support@electricfamily.com

International:
After the package is shipped, it should arrive at your address in 10-12  business days. If it has not arrived within the expected timeframe, you can contact us at support@electricfamily.com. However, some countries may take up to 3-4 weeks depending on how quickly your order passes through customs and gets delivered by your country's Postal Service.

All orders are shipped via USPS and are traceable using the tracking number sent in your email shipment confirmation on usps.com.


Returns

Items purchased directly from electricfamily.com may be returned within 14 days from the date of arrival for a full refund for the cost of the item. The items package must be unopened and without any visible damage. The total money returned will be credited to your credit card used at the time of purchase (minus shipping and handling) once the package arrives at our facility.

Please make sure your proof of purchase is placed inside the returned package, along with your name and order number.  

Send us an email at support@electricfamily.com to let us know you will be sending your order back and requesting a refund.

Electric Family is not responsible for losses incurred during shipping. Make sure your shipment can be tracked!

Please mail all returns to:

Adventure Club Returns

4835 W Jefferson Blvd. Los Angeles, CA 90016